VIP CRM for the automotive industry
Our Do Not Call Registry compliant VIP CRM is a complete, mySQL based
customer contact manager specialized for the auto industry.
Very much like our Tango NG product, VIP will let you do just about anything when it comes to directly
marketing to your customers. But there's something different about VIP. It runs over the Internet so
you can access your data from anywhere, anytime. And if you have many rooftops, did we mention you can
have a centralized Business Development Center with access to all the stores instantly.
Call now to schedule your online demo: 866-798-8585.
VIP includes the following features:
|
Showroom Control
- Offer Calculator/printer
- Electronic log sheet
- Driver's license scanner
- Detailed Prospect Form
- Automatic Workplan
- Showroom Prospect Log
- Prospect/Customer dupcheck
- Management escalation
|
Lease-End/Balloon
- Complete DMS F&I information
- Automated Workplan
- Dispatch to salespeople
- Customizable Workplan
- Management escalation process
|
|
Service Retention (CSI)
- Complete service history information from DMS
- DMS retention synchronization
- Service retention scheduler
- Integrated factory recalls & campaigns
- Daily Retention letters & email toolset
- Retention performance tracking
- "Per User" activity analysis
|
Internet
- Incoming email processor
- Salesrep/CSR automated dispatch
- Automated lead source tracking
- Automated Workplan
- Prospect/Customer dupcheck
- Management escalation process
|
|
Incoming Calls
- "Who's Calling" interface
- Incoming Call log
- Detailed Prospect Form
- Automated Workplan
- Appointment monitor
- Prospect/Customer dupcheck
- Management escalation process
|
Service Satisfaction
- Automated Workplan with scripting & surveying
- Blue Oval and Five Star compliant
- New Service Customer process
- Automated follow-up and vehicle data
- Detailed reporting
|
|
Data Mining (SQL)
- Complete DMS integration
- Group building using SQL queries or the group building wizard
- Call campaigns
- Personalized Mailings/email
- Demographic analysis
- Selective Imports and Exports
|
Sales Satisfaction Follow-Up (SSI)
- Automated Workplan
- Custom scripting and surveying
- Salesrep/CSR automated dispatch
- Blue Oval and Five Star compliant
- Orphaned-owner assisted reassignment
- Source analysis report
- Delivery status of Sold Vehicles
|
Tango Workplan Builder
The most interesting part of our Tango system is its ability to schedule reminders based
on any combination of any field in our database, but also by calculating multiple occurrences
(or lack thereof) of past completed activities such as calls, letters and emails, but also service visits,
complaints, scripts, events, etc… Using our workplan builder, we can spot people who were not in for a
specific period (ex: past 9 monhts), or people with maturing leases, or people with out of warranty vehicles
who just spent a fortune in your service department.
Workplan builder is smart enough not to send too many letters or emails, or make too many calls to a customer,
based on specific rules.